QJumpers Recruitment Software FAQs

QJUMPERS' FREQUENTLY ASKED QUESTIONS

Find the answers to the most commonly asked questions about our web-based recruitment software from system set-up to customer support.

Once you sign up as a QJumpers Customer you’ll have access to our robust Knowledge Centre and readily available Support Team, but here are a few quick answers to some of our most frequently asked questions….

ATS General Questions

How many users can you have?

With the starter package, you get one user per account. The monthly license packages allows for unlimited users.

Can I email applicants from within the system?
Yes, there are email templates setup within the system that you can use or alternatively write your own. You can email one applicant or use the bulk functionality to email many applicants in one go.
Can I arrange interviews and have it synchronise with my calendar?
Yes, you can arrange interviews and invite your interview panel to the interview. This integrates with your calendar.

ATS System Set up

Are there any set up costs?

Yes. Monthly license packages include most modules, however there are additional costs for the Job Requisition module and AI Talent Sourcing. Extra integrations are assessed on a case-by-case basis. Please contact us for complete pricing.

Do we have to install anything?
No, QJumpers is cloud based and there is no need for you to install anything.
What if I need to get approval before advertising a job?
QJumpers allows for different approval functionality and workflows within the system. You can use these or else choose to include the Job Requisition module for a more comprehensive process.
How do we pay for advertising?
QJumpers can link to your current job packs through our technology partner eQuest at no cost. If you need to purchase packs, our advertising partner Ad Club will get you sorted in no time. Alternatively you can choose to pay a casual rate for job board advertising.
What job boards can I advertise on?
QJumpers has direct integrations with TradeMe jobs and Seek. We also integrate with eQuest who posts to thousands of job boards all over the world. Call our support team if you have extra advertising enquiries. All jobs also go onto the QJumpers website and your own if you select that option. You can also post your jobs on to your own social media channels.
Can I share Vacancy listing on social media?
Yes, from your own jobs site or from the QJumpers website, you can share your jobs on to the common social media platforms.

Advertising Your Roles

Does QJumpers allow for branded advertising?
Yes – your administrator can set up brands in your system and advertise using whichever is selected.
Do you provide Application forms?

Yes.

Will my job ad feature on our company careers page too?
If you select to have your own careers page or a feed from the QJumpers system, your jobs will automatically be advertised on your own website. Or you can select to advertise the role internally only.
I need good reporting to give me transparency. Does QJumpers have good analytics?
A Reporting module is included free with every monthly license package. This includes reports on things such as source of applicant, source of hire, time to hire, number of roles advertised by date/department/ hiring manger, current status of roles, etc. … (coming soon…)
Does QJumpers have screening questionnaires?
Yes, all packages allow administrators to create their own screening questionnaires and add them to any vacancy. All applicants will then be required to complete this questionnaire, and you can choose to automatically decline an applicant based on their answers to your questions. You can also choose to rank applicants based on their answers.
Do you share our applicants with other users of the system?
No – your applicants are only for you. We do not promote or sell them to other employers.
Does QJumpers provide talent pools?
Yes, a talent pool is included in all monthly packages.
Does the system integrate with payroll systems?
Yes, please ask if you would like to have QJumpers integrated into your payroll system (or any other HR system). We have an API you can use or alternatively work with your payroll provider to make it happen.
Can my hiring managers communicate directly with applicants?
Functionality depends on the permission and roles that your administrator gives to each user within the system. Bulk emailing to applicants is available along with creating interviews which link to your calendar. All users can add notes about applicants and flag candidates that they like or dislike.

Technical Support

Do I have to pay for system upgrades?
No, all upgrades are done for free. We do regular updates to ensure that you always have the latest technology.
What helpdesk/Support options are there? 24/7? Who?
QJumpers has a dedicated team ready to help with any questions you may have. Feel free to email [email protected], log a request on your QJumpers Zendesk account or give us a call. We are open for calls during all normal business hours (CST) as well as New Zealand business hours.
Do you have downtime for scheduled updates or system outages?
Our upgrades and maintenance outages are done between 12pm and 5am CST.

AI Talent Sourcing General Questions

How does AI Talent Sourcing match candidates to my search criteria or job description?

We have a database of over 2 million lexicons.  A lexicon is a skill, expertise, job title, certificate, qualification, or topic.  We use machine learning to analyze this huge database and to work out how each lexicon may be related to each other.  For example, if a person has experience as an Airbus 380 pilot for Singapore Airlines, our technology also assumes that this person has a commercial Pilot’s licence.  The machine learning continues to evolve as it finds more and more relations between lexicons and discovers new lexicons as the world of work evolves.

When a recruiter pastes or uploads a job description into our AI Sourcing tool, we parse the content and match it to our database of lexicons.  Natural language processing can work out what is a skill, qualification, work experience from reading the parsed job description. These are compared to our lexicon database which then comes up with a search criterion to match the job description. The recruiter can review the automated search criteria and modify it if they do not think it is 100% accurate.

Where do the candidates come from?

Once the search criteria is confirmed by the recruiter, our discovery technology crawls the web looking at every piece of publicly available information that it can find that relates to any of the lexicons that the tool has identified as being relevant. It uses natural language processing to understand what it is looking at and pieces together data from a lot of different sources and puts them together as if it is completing a jigsaw puzzle. It works by…

  1. Extracting topics from web pages that users visit
  2. Discovering how users interact with those webpages (and extracted topics) and measuring the frequency of these interactions
  3. Comparing a user’s activity to their peers in the same network
  4. Looking for the frequency, quality and volume of interactions within a peer to peer environment on the topics that form part of the search criteria. If others are talking about a user’s expertise or ranking their answers/comments on public forums or peer to peer networks, this indicates extra confidence in the data that the technology has presented about a user.
Can this integrate with my ATS or HR system?

The QJumpers AI Talent Sourcing is integration ready! We have a pre-built integration tool within the AT Talent Sourcing Engine whcih can integrate with any open API. Alternatively you can use the QJumpers ATS where it is already fully embedded.

How many candidates can this technology reach?

The QJumpers’ AI technology has access to 800 million candidate profiles worldwide.

Can I recruit for candidates from other countries using this sourcing tool?

Yes, the QJumpers’ AI technology has access to 800 million candidate profiles worldwide.

AI Talent Sourcing Plans & Pricing

How much does it cost?

There are several pricing plans, starting from $349 for one user. The total price is based on how many users you have subscribed.

My recruitment needs change over the year – can I change my subscription plan to suit?

When you pay for the base plan you can always pay for extra profile downloads for the period required, when you reach your limit or you can add more users as needed. 

Can more than one person have access from my company and will it cost more?

There is a per user subscription fee and it is recommended to have one subscription per user, to keep profiles unique and for ease of use. You can subscribe as many users as needed by your company.

Is there a limit to the number of candidates that I can download and contact?

How many profiles you can download is dependent on your subscription plan. On our Starter Plan, you can download 100 user profiles and the contact details (where available) are free to view. You can upgrade to a higher volume subscription plan at any time.

QCheck: Online Reference Checks

How much does it cost?

The list price is $15 + GST per reference check. There is a launch offer of $10 + GST per reference check until the end of June 2024.  Bundle pricing is available for volume commitments.

How long does it take?

As soon as we get the referee(s) names and contact details, the process starts. Naturally we need to wait for the referees to complete the questionnaire but typically this will take 2 days.

How do I order a reference check?

Anyone can purchase our Online Reference Check Service, it does not matter which system you use. 

Client and Casual Clients (Non-ATS Clients): Until the end of June 2024, you will need to email [email protected] with the name of your organisation, the candidate’s name, the job ID/Job Title and the number of reference checks required. If you already know who the referees are to be, please include their names and contact details.

Clients Only: From July 2024, you will be able to click a button within the QJumpers recruitment platform to automatically request the reference checks for candidates, and then sit back and wait for the reports to come rolling in!

What information do I need to provide?

Job ID within the QJumpers system (or Job title), Candidate name, email address, mobile number and the number of referees you would like.

If you already know who the referees are to be, please include their names and contact details.

Does it integrate with the QJumpers ATS

From July 2024, you will be able to click a button within the QJumpers recruitment platform to automatically request the reference checks for candidates, and then sit back and wait for the reports to come rolling in! We do not currently integrate with any other systems however we are still able to run reference checks for anyone requiring them. 

Who can purchase and use this service?

Anyone can purchase online reference checks, regardless of what system you use. QJumpers clients however, will soon notice that the QCheck service will integrate directly with their ATS systems. Contact us at [email protected] to purchase your first online reference check today!